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Friday, February 11, 2011

Tips to ensure your business improves continuously

The other day I heard the term restless dissatisfaction used to describe how people in another local company think about their business’ state of being. I like the concept of never being satisfied, but I think restless dissatisfaction is too negative. One shouldn't think about what one should NOT do, but what one SHOULD do.

Here are a few tips to ensure your business improves continuously:

1. State clearly to your senior leadership team that it’s OK to debate anything. Then make sure they do the same with their own direct reports.

2. Make continuous improvement a continuous expectation.

3. When someone offers a suggestion, make sure they get public recognition.

4. If something doesn’t work, chalk it up to experience and try something else. Never penalize people for trying something new.

5. Do something with an idea as soon as practicable. If you can’t, be sure to tell the recommender when you think the idea will be addressed. By all means, give some timetable and rationale for putting it aside for now.

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